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E-mails, text messages or calls from Amazon will never ask for your personal information. Here are some helpful tips for each type of contact, to determine if it's from Amazon, and how to report it if not.
Spoof or phishing emails are fraudulent emails attempting to get your personal information. They are generally made to look like they are coming from Amazon. If you receive an e-mail claiming to be from Amazon, and you suspect it is a spoof or phishing e-mail, here are some things you can look out for:
Note: If you purchase from another Amazon international website, the e-mail domain will reflect the country you are purchasing from (e.g. Amazon.de will have all communication coming from @amazon.de.)
Note: Never click on a link, open an attachment or respond to an email you suspect to be fraudulent. If you click on a link or a button by mistake, before entering any information please check using the tips above if the web address is a legitimate Amazon URL.
Note: Go to My Orders. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Reporting a Phishing or Spoofed E-mail: If you suspect that you have received a Phishing or Spoofed E-mail, please go to Report a Phishing or Spoofed E-mail
If you receive a suspicious phone call claiming to be from Amazon, here are some things you can look out for:
Please do not share any personal information, and disconnect the call immediately.
Reporting a Phishing call: If you receive a call of this nature, you can report this as phishing to Action Fraud at https://www.actionfraud.police.uk, or in Ireland, to your local Garda station. Please also note that Amazon will never ask for your personal information, or ask you to make a payment outside of our website (e.g. via bank transfer, e-mailing credit card details, etc.) and will never ask for remote access to your device e.g. by asking you to install an app.
Smishing scams are becoming increasingly advanced: Scam messages can be inserted into a thread of legitimate messages that you might have received from Amazon. If you receive a suspicious SMS claiming to be from amazon (sometimes called Smishing), here are some things you can look out for:
Reporting a Phishing SMS: If you receive an SMS of this nature, you can report this as phishing to Action Fraud at https://www.actionfraud.police.uk, or in Ireland, to your local Garda station.
If you have clicked on a Phishing or Spoofed e-mail or SMS, or shared personal details on a Phishing call and you are concerned your account information may be at risk, please refer to Protect Your Account for guidance.
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