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About the Online Dispute Resolution platform (ODR)

About Online Dispute Resolution Platform (ODR Platform)

The ODR platform is an official website managed by the European Commission to help consumers and traders resolve their disputes out-of-court. If you have a complaint, or believe that we have not handled your complaint to your satisfaction, please contact us through the following link: before sending a complaint through the ODR platform. At Amazon we take customer service very seriously and we adopt the highest standards when it comes to managing, responding to and resolving our customers’ concerns.

Should you wish to file a consumer complaint on the ODR Platform relating to an order made on, please use the e-mail alias in the section “What is the trader's email address?” of the ODR Platform complaint form. Please note, the e-mail alias must only be used on the ODR Platform, and only for complaints relating to orders made on

If your complaint relates to an order made on one of Amazon’s other European websites, then please click on the relevant link below for more information:

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